NVP Warranty Review

Key Takeaways:

• NVP Warranty provides five tiers of coverage that can work for different car needs: Exclusionary, 5-Star, 4-Star, 3-Star, and Powertrain.
• The company has great customer reviews on Google, which complement NVP Warranty’s quick claims process and helpful service representatives.
• An NVP warranty may be worth it if your car is over 10 years old or has 100,000 miles on it.

It can be difficult finding the right warranty company to buy extended coverage from. This guide of NVP Warranty may provide some insight if you’re on the market for new coverage. In this article, our reviews team will take a closer look at NVP’s coverage, costs, customer satisfaction ratings, and more.

To see how NVP stacks up against some of the best extended car warranty companies like Endurance and ForeverCar, our team of automotive experts has researched 46 warranty companies and surveyed over 2,000 past customers. After assessing NVP Warranty, we give the provider 3.7 stars.

NVP Warranty was founded in 2015 by several industry professionals with years of insight into extended auto warranties and customer needs. The company works in conjunction with dealers to provide a variety of vehicle service contracts.

While NVP Warranty is a relatively good company, its ratings from us put it behind 33 other warranty providers we’ve reviewed. More experienced businesses like Endurance and CarShield may be better options in this case.

How We Rated NVP Warranty

To give you the most current information, we update our review standards several times each year. Our warranty research evaluates providers in the following main categories:

Industry Standing: 3.9 Stars

We’ve given NVP Warranty an average industry rating largely because of its youth as a warranty provider. NVP is not generally a well-known company like Endurance, CarShield, and Carchex. Despite being less than a decade old however, NVP Warranty has an A+ rating from the Better Business Bureau (BBB).

Coverage: 4.5 Stars

NVP offers many versatile coverage options, which is why we give it a high coverage rating. With five tiers of coverage that steadily range from basic powertrain protection to full-on bumper-to-bumper coverage, NVP provides flexibility for drivers with varying needs for their cars. NVP’s coverage is impressive, considering the company isn’t that old.

Cost: 3.5 Stars

We’ve given NVP Warranty an average cost rating partially because it’s difficult to get quotes. NVP warranties are offered strictly through dealerships, which means cost data information is even less accessible.

However, since NVP Warranty is still new to the warranty market, its extended service plans are much more likely to be cheaper than the average warranty. These pros and cons place our rating for its cost category somewhere in the middle.

Transparency: 2.5 Stars

NVP Warranty gets a low transparency rating for a few reasons. Because NVP warranties are only available through dealerships, the provider doesn’t offer a quote tool for car owners. NVP Warranty doesn’t provide sample contracts that drivers can look at to know exactly what components are covered and what contract regulations are in place.

However, NVP does display a warranty comparison table between its five tiers of coverage in addition to separate pages that highlight the general component systems each warranty covers. These pages include the smaller pieces of these components and systems.

Customer Service: 3.5 Stars

NVP Warranty has a low customer satisfaction rating on the BBB site, at around 1.6 out of 5.0 stars. However, this is only out of 19 customer reviews. Out of over 870 reviews on Google, the warranty company has a much higher rating of 4.3 out of 5.0 stars. Customer reviews often reflect on the friendly, helpful, and consistent communication they receive from NVP’s representatives.

Is NVP Warranty Worth It?

To know whether it’s worth it to get a warranty from NVP, compare the quotes you get from various warranty companies to the potential out-of-pocket repair bills you’d have to pay if your vehicle ever suffered a mechanical breakdown. You can also think about how reliable your car and its manufacturer is.

How Reliable Is Your Vehicle?

You’re less likely to need an extended warranty if you have a newer vehicle that’s less than 10 years old and is under 100,000 miles. Vehicles that are over a decade old or that have incredibly high mileages are far more likely to break down and need repairs. It also helps if your car was made by a reliable auto manufacturer like Kia, Buick, or Hyundai.

According to the J.D. Power 2022 U.S. Vehicle Dependability Study℠, Kia vehicles only suffered 145 problems per 100 vehicles on average in 2022, which places Kia as the top brand for vehicle reliability. On the other hand, Land Rover found itself at the bottom of J.D. Power’s dependability rankings because of its 284 problems out of 100 vehicles.

Here are the top six most dependable automaker brands and the bottom six least reliable auto brands. If you have an older Alfa Romeo or a high-mileage Volvo, you may want to consider getting an NVP warranty.

*Least dependable brands are labeled top to bottom from worst to better.

How Much Will Car Repairs Cost?

Repairs can cost $652 per year on average, according to RepairPal. However, getting part replacements can easily cost more for components that break down more often. The table below can you give a rough idea of what you’d have to pay out of pocket to repair common car parts:

NVP Warranty hasn’t been around long enough to create the same amount of customer reviews that can be found by leading warranty providers such as Endurance and Carchex. However, the company does have a positive 4.3-star rating on Google – out of over 870 reviews.

Many reviews talk about the quickness of the claims process and the friendly and professional nature of NVP’s service representatives:

“The claims administrator was professional … [in] explaining the claims process. The claim was easy to process. I just heard from NVP that my check will arrive within a couple of days. I am so glad I have my car covered through this company. Great company.”

– Karen K., Google Reviews

“[NVP Warranty is] very courteous, very attentive to details, and very polite. The team responded without hesitation and was able to resolve my issues and listen to me … Highly recommend this warranty company.  They are concerned and do treat you as a valued customer.”

– David C., Google Reviews

NVP Warranty Complaints 

Like all warranty companies, NVP definitely has its complaints. The complaints mostly revolve around customers claiming that dealerships offering NVP warranties misled them on exactly what the company’s contracts would cover:

“I [was] under the impression that this warranty would cover just about anything involving the engine. … NVP will find every possible way around paying [for repairs]. Now I find myself with expensive car repair bills which NVP has avoided [and] the cost of a useless warranty. … The company refuses to cancel or reimburse the [plan].”

– Maria M., BBB

“Misleading! [The dealership] led us to believe we were getting fantastic coverage that ‘covers everything’ with [NVP Warranty’s] 5-Star plan. In reality, it covers almost nothing. Total waste of money. Stay away from this warranty company.”

– L.S., BBB

NVP Warranty has five extended warranty categories to choose from: Exclusionary, 5-Star, 4-Star, 3-Star, and Powertrain. The table below showcases the systems and components that each plan covers in a nutshell:

*See sensor exclusions under “Exclusionary Coverage.”

Exclusionary Coverage

NVP Warranty’s overall highest level of coverage is the Exclusionary plan. This plan offers exclusionary component coverage, meaning your contract will cover everything except certain listed parts. If a part isn’t listed as excluded in your contract, it’s covered.

Exclusionary won’t cover GPS or navigation systems or special hi-tech components like camera systems, parking sensors, radios, communication systems, and more.

Exclusionary Plus And Wrap

A subtier of the Exclusionary plan, Exclusionary Plus is designed specifically for vehicles over 150,000 miles. Exclusionary Wrap includes all factory-installed mechanical and electrical components except for a small list of exclusions. Mileage starts at zero.

5-Star Coverage

NVP Warranty’s highest level of stated-component coverage is the 5-Star plan, which provides protection for most of the vehicle. This plan includes trip interruption coverage and coverage for fluids and filters.

4-Star Coverage

The 4-Star plan is a mid-level plan that includes all components covered in lower-level plans, as well as the fuel system and vehicle sensors. More coverage is added for the air conditioning, electrical, and suspension systems. The plan includes 24/7 roadside assistance and rental car benefits reimbursement.

3-Star Coverage

In addition to complete powertrain coverage, the 3-Star plan covers limited parts within the air conditioning, steering, electrical, suspension, and brake systems. Perks of this plan include 24/7 roadside assistance and rental car benefits, but limitations may apply.

Powertrain Coverage

The most basic NVP Warranty plan provides coverage to all parts of the powertrain, including the engine, transmission, drive axle, and parts related to the four-wheel-drive/all-wheel-drive systems. All associated seals and gaskets are also covered. The plan includes roadside assistance, but limitations may apply.

NVP Warranty Term Limits And Regulations

NVP Warranty starts your coverage as soon as the company receives your contract and accepts your payment. Because your vehicle is coming from the dealership, there’s no waiting period before NVP Warranty coverage begins. This is different from most other extended warranty companies, which clearly state a waiting period of around 30 days and 1,000 miles (or sometimes more).

While most warranty companies provide coverage for a specified duration of time and mileage, NVP Warranty has coverage with “add-on” terms. This means that the contract term length, specified in years and miles, begins at the start of your contract. For example, some providers will cover vehicles for 5 years/60,000 miles, but the 60,000 miles refers to your car’s eventual odometer reading, not 60,000 miles from the date of your warranty purchase.

NVP Warranty actually covers your vehicle for 5 years/60,000 miles beyond the contract purchase date and odometer reading when you purchase your contract. This means that you receive coverage for exactly the amount of time stated without receiving a plan that’s already partially used up.

What Does The NVP Warranty Not Cover?

While most other extended providers include perks like 24/7 roadside assistance, rental car reimbursement, and trip interruption coverage as standard benefits with all plans, NVP Warranty does not. You must purchase the 3-Star plan or higher to receive roadside assistance, and trip interruption coverage is only included with the 5-Star and Exclusionary plans.

This set-up can be problematic for some customers, especially since most other providers offer these benefits alongside every kind of coverage level. In fact, for each coverage plan, Endurance allows a unique Elite benefits package for one year that includes up to $500 in collision repairs along with key fob replacements and more.

Wear-And-Tear Provisions

Most extended warranties only cover repairs and parts replacements related to malfunctions or manufacturer defects. In fact, many companies clearly state that they do not cover any parts or repairs related to typical wear and tear. However, with the NVP Warranty Wear and Tear surcharge, you can add wear-and-tear coverage for specific parts and components.

Since NVP warranties are administered through dealerships, it’s difficult to get pricing information. Companies that are newer like NVP are more likely to present cheaper car warranty options than companies that have been around longer, like CarShield and Endurance.

In March 2022, our team conducted a survey across 1,000 car owners that had bought extended warranties. The majority of customers reported paying between $1,500 to $3,500 total for their coverage. However, this number accounts for consumers that bought protection plans from many different warranty providers – not just NVP Warranty.

Extended warranty costs typically range anywhere from $300 to $700 per year, or $1,500 to $4,000 overall. The price of an extended warranty from NVP will depend largely on the make, model, age, and mileage of your vehicle, plus the coverage level you choose.

If your car dealership offers vehicle service contracts through NVP Warranty, the provider may be worth considering for its add-on wear-and-tear coverage and lack of wait times before the contracts begin. Remember that only certain tiers of coverage included added perks like roadside assistance and trip interruption.

Many other companies provide the ability to check your plan, claims status, and other aspects of your specific coverage at any time through their websites. Unfortunately, NVP has virtually no services through its very limited site.

Regardless of which plan or provider you choose, we recommend obtaining quotes and comparing contracts from multiple sources before making a final decision.

Car Warranty Companies Like NVP Warranty

To help you in your search, we recently reviewed the most popular extended car warranty companies and rated them on reputation, coverage, customer service, and extra benefits.

Based on our findings, Endurance and CarShield stood out as some of the best alternative choices for a third-party extended warranty.

Endurance: 4.6 Stars

Our choice for the Best Coverage provider is Endurance. As a direct provider, Endurance handles all claims in house, and all warranty services come directly from the company. In addition to offering a unique benefits package that comes freely and lasts one year for all six coverage levels, Endurance boasts excellent customer reviews online. Reviews focus on excellent service during the quote and claims processes.

Keep reading: Endurance Warranty reviews

CarShield: 4.5 Stars

We found CarShield to be the Best Value extended warranty company on the market. CarShield is a well-known brand that has been featured on ESPN, CNN, TBS, and more. It has over 35,000 reviews on Trustpilot alone, the vast majority of which are positive. In fact, in our March 2022 survey, of the customers that purchased an extended warranty from an independent provider, 56 percent came from CarShield alone.

Keep reading: CarShield reviews

Below are some common frequently asked questions about NVP extended warranties: