Vehicle Assurance Review

With technology playing an ever-increasing role in vehicles, it has become challenging to maintain and repair your car. When you take your vehicle to mechanics for repairs, the bills are often expensive. An extended auto warranty, or vehicle service contract, can cover the costs of many repairs. We have researched several leading extended car warranty providers and summarized our findings to help vehicle owners save time.

Vehicle Assurance offers extended car warranties that cover vehicles of all makes and models, regardless of their age or mileage. Its plans are backed by several leading administrators and give customers a range of coverage options at affordable prices. See what we learned about the company below, then compare free quotes between several providers to find the best price.

Is Vehicle Assurance Legit?

Yes, Vehicle Assurance is a legitimate extended warranty provider. Even though top administrators back Vehicle Assurance’s extended warranties and the company says it’s committed to providing customers with peace of mind, many consumers have complained that they were contacted repeatedly and pressured to purchase coverage. Some customers who bought plans said the company denied claims they believed should have been covered.

Whether or not you want a quote from Vehicle Assurance, we recommend comparing several quotes from different extended warranty providers.

Vehicle Assurance BBB

Vehicle Assurance has a B rating from the Better Business Bureau (BBB). The BBB posted the following statement on its website:

“Better Business Bureau is urging consumers to use caution when considering doing business with Vehicle Assurance, an extended Auto Service Contract company. BBB has received a pattern of complaints alleging consumers receiving unsolicited phone calls and mailers, misleading sales tactics, failure to honor the contract, and poor customer service. On October 7, 2019, BBB sent a letter with our concerns with the pattern of complaints. The company did not respond.”

This statement reflects what’s said in customer complaints, and none of the 17 reviews are above one star. We struggled to find any other online reviews of this company. If you’re interested in an extended warranty from Vehicle Assurance, we recommend doing extra research and evaluating your customer service experience before signing the contract.

Vehicle Assurance has been in business for over a decade. It offers extended warranties that may pay for repairs that your manufacturer’s warranty doesn’t cover and repairs after your original warranty has expired.

Plans will pay for parts, labor, and sales tax, if applicable, for covered repairs. Most service contracts include 24-hour roadside assistance, towing, and car rental. Plans are renewable and may only cover one vehicle.

Vehicle Assurance partners with several of the leading vehicle service contract administrators in the U.S. to offer affordable plans. Here is an overview:

The type of vehicle you own, its mileage and condition, and how you use it can affect your rates for an extended warranty. Vehicle Assurance offers multiple payment options that allow customers to spread out the cost of a service contract and make affordable monthly payments with no fees. Its plans also have a variety of deductibles.

Service contracts come with a 30-day money-back guarantee. If you’re dissatisfied with your extended warranty and decide to cancel it later, you can call Vehicle Assurance, and the company will mail you a prorated refund.

If you sell your vehicle before your extended warranty expires, you can transfer the remainder of the service contract to the buyer. An extended warranty is an attractive selling point that can give a buyer confidence and help you get a reasonable price for your vehicle.

Despite what you may have heard, you are not required to purchase an extended warranty from the dealership when you buy a car. Even though it may be convenient to do so, you will likely spend less and have more options for repair facilities and payment plans if you buy a vehicle service contract from a third party.

The original manufacturer’s warranty may have exclusions and gaps in coverage, even if it’s a “bumper-to-bumper” warranty. An extended warranty can fill those gaps and provide additional coverage, such as roadside assistance and car rental.

Buying a vehicle service contract early can help ensure that you have coverage once the manufacturer’s warranty expires. If you wait until the original warranty expires to purchase an extended warranty, you will have to pay more than you would have paid if you had bought a service contract earlier. To ensure you have coverage when you need it, Vehicle Assurance recommends buying a service contract while your manufacturer’s warranty is still in effect.

You can fill out an online form to request a quote and receive a call from a Vehicle Assurance representative, typically within 24 hours. The representative can help you choose a plan with the coverage you need and a cost and deductible that fit your budget.

Vehicle Assurance Vehicle Service Contracts

Vehicle Assurance offers extended warranties for vehicles of any age and mileage as long as a car is in good running condition. Vehicle Assurance may request an inspection and verification before issuing an extended warranty if you have an older car.

To keep your vehicle service contract valid, you must perform regular maintenance. If you fail to do so and your car breaks down, you may have to pay for repairs yourself.

Vehicle Assurance Claims

Vehicle Assurance’s extended warranty plans cover repairs performed at any ASE-certified repair shop in the U.S. or Canada. If your car needs repairs, ask an employee at the facility to call the Claims Department. Vehicle Assurance will pay the repair shop directly. If your car requires multiple repairs simultaneously, you will only have to pay your deductible once.

Vehicle Assurance’s plans are designed to cover repairs after the original manufacturer’s warranty ends or to pay for repairs excluded from the manufacturer’s warranty while the original warranty is still in effect.

Vehicle Assurance Competitors

Choosing a vehicle service contract can be confusing and overwhelming since companies differ widely in terms of coverage, price, and customer service. We reviewed several extended warranty providers to help you understand it all. Below is some information on Endurance, CarShield, and CARCHEX as options for an extended warranty.

We also recommend you request quotes from a few companies before deciding.

Endurance: Best Coverage

Endurance is a direct-to-consumer provider of extended car warranties. This company is recognized for great customer service, coverage for high-mileage vehicles, and its six tiers of coverage plans available.

New members have free access to Endurance Elite Benefits for one year. Additional benefits from this membership include key fob replacements, ID theft protection, and tire repairs.

For more information on this provider, check out our full review of Endurance.

CarShield: Best Value

Since 2005, extended warranty plans from CarShield have covered over a million vehicles. The company serves as a middleman, offering plans from several providers for new and used cars.

Customers may choose month-to-month contracts, low or no-deductible plans, and towing and rental car coverage. In addition, CarShield pays repair facilities directly rather than requiring consumers to pay upfront and wait for reimbursement.

CARCHEX: Best for Used Cars

CARCHEX has been selling vehicle extended warranties for over 20 years and has earned a reputation for providing quality coverage and top-notch customer service. It has also received several awards, endorsements from industry leaders, and an A+ rating from the BBB.

CARCHEX offers 21 plans and provides sample contracts online for customers to review before buying. Consumers appreciate the company’s No-Haggle, Low Price, Everyday Guarantee™. When you call CARCHEX, an auto warranty expert will clearly explain what each plan covers and how much it costs.

In an effort to provide accurate and unbiased information to consumers, our expert review team collects data from dozens of extended auto warranty companies to formulate rankings of the best providers. Companies receive a score in each of the following categories, as well as an overall weighted score out of 5.0 stars.

• Industry Standing: Warranty providers with a history of strong business practices and endorsements from experts receive the highest scores in this category.
• Coverage: This rating is based on types of extended warranty plans available, coverage terms, and added benefits like roadside assistance.
• Cost: Our research team reviews sample quotes for a variety of plans and vehicles. Companies with lower prices per year of coverage receive the best scores.
• Transparency: This score takes into account contract transparency and the availability of a money-back guarantee.
• Customer Service: We comb through customer reviews and perform our own shopper analysis to get a sense of the responsiveness and helpfulness of each warranty company.